ŁowcaDelete your account and data
Applies to the Łowca app (Android, iOS) and lowca-okazji.com · Damian Jabłoński tribe
In short: you can delete the account yourself, inside the app, in three taps — no request and no waiting. If you no longer have access to the account, or you have already uninstalled the app, write to us and we will erase everything for you within 30 days.
Option 1: yourself in the app (immediate)
- Open the Łowca app and sign in to the account you want to delete.
- Tap the Account settings icon in the top right of the home screen.
- Scroll to Your data and choose “Delete my data and deactivate account”.
- Confirm with “Delete and deactivate”.
The data is gone immediately — we keep no backups it could be restored from. The same button is in the browser version once you sign in at lowca-okazji.com/app, so you do not need to install the app to use this route.
Option 2: by email (within 30 days)
Write to team@lowca-okazji.com with the subject “Account and data deletion”. Send it from the email address the account uses — that is how we confirm the request comes from the account owner. If you no longer have access to that mailbox, write from another address and tell us which account it concerns; we will then verify your identity another way before deleting anything.
We confirm completion by email. Deadline: without undue delay, at the latest within 30 days of the request (Art. 12(3) GDPR). Deletion is free of charge.
What we delete, and what we have to keep
| Data | What happens to it |
|---|---|
| Watches (what you search for), their settings and results | Deleted immediately, with no backups |
| History of sent alerts and listing memory | Deleted immediately |
| Account profile and points balance | Deleted immediately. Unused points are forfeited — if you have a balance left, spend it before deleting the account |
| Push notification tokens (identifiers of your devices) | Deleted immediately and invalidated in Firebase, so no notification can reach you |
| Purchase funnel events (our internal counters) | Deleted immediately |
| The sign-in account (email address) | Deactivated, not erased: signing in stops working and the address remains only as the record of a deactivated account, so it can be restored if you change your mind. Want that record gone too? Say the request is for permanent deletion — we will do that, and then coming back is no longer possible |
| Accounting records of purchases (pack, amount, payment confirmation) | Kept for 5 years from the end of the tax year — Polish accounting and tax law requires it. We use them for nothing else |
| Technical logs (IP address, time, errors) | Expire automatically within 30 days |
Would something short of deletion do?
- Too many notifications — turn them off in your phone's system settings, or pause a single watch in the app; your account and points stay.
- You only want one search gone — delete that watch on the home screen.
- You want a copy of your data — you have the right to one (Art. 15 and 20 GDPR). Write to team@lowca-okazji.com and we will send it before the account is deleted.
Contact and complaints
Data controller: Damian Jabłoński tribe, ul. Modlińska 61/106, 03-199 Warsaw, Poland, Tax ID (NIP) 5243008010 · team@lowca-okazji.com · +48 606 904 443. The privacy policy describes the processing in full. If you believe your request was handled incorrectly, you may lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.